Refund Policy — Kairos

This Refund Policy applies to Kairos subscriptions sold by Tashghil Pro and paid through manual bank/wallet transfer (Vodafone Cash, InstaPay). By activating a subscription you agree to the terms below.

Try before you subscribe

Kairos offers a permanently free plan that lets you try every core capability (resume building, AI writing assistance, PDF export, template preview, job tracking) before you pay anything. The free plan is your evaluation period. We strongly recommend using it long enough to be certain Kairos fits your needs before upgrading.

Refunds after activation

Once a paid subscription is activated, all payments are non-refundable, with a single narrow exception described below. This policy exists because paid features (unlimited AI, watermark-free PDF export, portfolio publishing, full ATS report) are delivered digitally and consumed instantly, making standard "change of mind" refunds unworkable for a manual-payment MVP.

The only case in which a refund is granted

A full refund will be issued if all of the following are true:

A verified technical failure caused by Kairos prevents you from using the paid service entirely.
The failure is reported to support at islamgamal.data@gmail.com within 48 hours of activation with clear reproduction steps.
Our team is unable to resolve the issue within 72 hours of your report.
You have not used any paid feature during that period (see next section).

Cases where refunds are automatically declined

Any use of a paid-only feature after activation, including but not limited to:
- Downloading a PDF export without the Kairos watermark.
- Using AI features (Tailor, Rewrite, Translate, Coach, Interview) beyond the free-tier quota.
- Publishing a public portfolio page.
- Accessing the full Resume Checker report.
Requests submitted more than 48 hours after activation.
Requests based on subjective reasons such as "I changed my mind", "it isn't for me", or "I don't need it anymore" — the free plan exists specifically to prevent this scenario.
Requests where the account has already downloaded a final resume or exported content that fulfills the purpose of the subscription.

Anti-abuse measures

To keep the service sustainable and fair to legitimate paying users, we enforce the following:

All paid feature usage (PDF exports, AI calls, portfolio publishing) is logged with timestamps as evidence for refund reviews.
Accounts that repeatedly attempt to abuse the refund process — including but not limited to creating multiple accounts, requesting refunds after downloading final outputs, or filing fraudulent chargebacks — will be permanently banned from the platform.
The phone numbers and email addresses of abusive users are added to an internal blocklist to prevent future signups.
Chargebacks or reversal claims filed without first contacting our support team will be contested with full usage logs.

Cancellations

You may cancel your subscription at any time by contacting us on WhatsApp or by email. Cancellation stops future renewals; it does not trigger a refund of the current or previous billing period. Since renewals are manual (no auto-charge), simply not sending the next payment is also a valid way to cancel.

Contact

For refund requests or questions about this policy, contact islamgamal.data@gmail.com. Please include your registered email, activation date, and a description of the issue.