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• Product Design
• Design Systems
• Figma
• Prototyping
• User Research
• Interaction Design
• Accessibility (WCAG)
• Data-Informed Design
• Design Ops
• HTML/CSS

• Nielsen Norman UX Master — NN/g (2023)
• Accessibility Specialist (WAS) — IAAP (2022)

Senior product designer with 8+ years shipping enterprise SaaS and AI tools used by 1M+ people. I lead 0-to-1 discovery, design systems and cross-functional delivery to move activation, retention and revenue.

• Led redesign of the issue triage flow - cut median time-to-triage 43% and lifted weekly actives 18%.
• Shipped an AI drafting assistant adopted by 62% of paid teams within 90 days of launch.
• Grew the design system contribution model from 4 to 21 active contributors across 3 squads.

• Redesigned subscription upgrade UX - +27% plan-change conversion (~$9.2M ARR).
• Partnered with research on 40+ merchant interviews that reframed the invoicing roadmap for 2021.
• Introduced a component audit that removed 34% of duplicate UI patterns across billing surfaces.

• Designed the merchant onboarding checklist rolled out to 500k+ stores; boosted D7 activation 12%.
• Prototyped mobile POS flows tested in 6 markets, informing the launch of Shopify POS Go.

• Product Design
• Design Systems
• Figma
• Prototyping
• User Research
• Interaction Design
• Accessibility (WCAG)
• Data-Informed Design
• Design Ops
• HTML/CSS

• Nielsen Norman UX Master — NN/g (2023)
• Accessibility Specialist (WAS) — IAAP (2022)

Senior product designer with 8+ years shipping enterprise SaaS and AI tools used by 1M+ people. I lead 0-to-1 discovery, design systems and cross-functional delivery to move activation, retention and revenue.

• Led redesign of the issue triage flow - cut median time-to-triage 43% and lifted weekly actives 18%.
• Shipped an AI drafting assistant adopted by 62% of paid teams within 90 days of launch.
• Grew the design system contribution model from 4 to 21 active contributors across 3 squads.

• Redesigned subscription upgrade UX - +27% plan-change conversion (~$9.2M ARR).
• Partnered with research on 40+ merchant interviews that reframed the invoicing roadmap for 2021.
• Introduced a component audit that removed 34% of duplicate UI patterns across billing surfaces.

• Designed the merchant onboarding checklist rolled out to 500k+ stores; boosted D7 activation 12%.
• Prototyped mobile POS flows tested in 6 markets, informing the launch of Shopify POS Go.

• Product Design
• Design Systems
• Figma
• Prototyping
• User Research
• Interaction Design
• Accessibility (WCAG)
• Data-Informed Design
• Design Ops
• HTML/CSS

• Nielsen Norman UX Master — NN/g (2023)
• Accessibility Specialist (WAS) — IAAP (2022)

Senior product designer with 8+ years shipping enterprise SaaS and AI tools used by 1M+ people. I lead 0-to-1 discovery, design systems and cross-functional delivery to move activation, retention and revenue.

• Led redesign of the issue triage flow - cut median time-to-triage 43% and lifted weekly actives 18%.
• Shipped an AI drafting assistant adopted by 62% of paid teams within 90 days of launch.
• Grew the design system contribution model from 4 to 21 active contributors across 3 squads.

• Redesigned subscription upgrade UX - +27% plan-change conversion (~$9.2M ARR).
• Partnered with research on 40+ merchant interviews that reframed the invoicing roadmap for 2021.
• Introduced a component audit that removed 34% of duplicate UI patterns across billing surfaces.

• Designed the merchant onboarding checklist rolled out to 500k+ stores; boosted D7 activation 12%.
• Prototyped mobile POS flows tested in 6 markets, informing the launch of Shopify POS Go.

• Led redesign of the issue triage flow - cut median time-to-triage 43% and lifted weekly actives 18%.
• Shipped an AI drafting assistant adopted by 62% of paid teams within 90 days of launch.
• Grew the design system contribution model from 4 to 21 active contributors across 3 squads.

• Redesigned subscription upgrade UX - +27% plan-change conversion (~$9.2M ARR).
• Partnered with research on 40+ merchant interviews that reframed the invoicing roadmap for 2021.
• Introduced a component audit that removed 34% of duplicate UI patterns across billing surfaces.

• Designed the merchant onboarding checklist rolled out to 500k+ stores; boosted D7 activation 12%.
• Prototyped mobile POS flows tested in 6 markets, informing the launch of Shopify POS Go.

Senior product designer with 8+ years shipping enterprise SaaS and AI tools used by 1M+ people. I lead 0-to-1 discovery, design systems and cross-functional delivery to move activation, retention and revenue.

• Product Design
• Design Systems
• Figma
• Prototyping
• User Research
• Interaction Design
• Accessibility (WCAG)
• Data-Informed Design
• Design Ops
• HTML/CSS

• Nielsen Norman UX Master — NN/g (2023)
• Accessibility Specialist (WAS) — IAAP (2022)

• Led redesign of the issue triage flow - cut median time-to-triage 43% and lifted weekly actives 18%.
• Shipped an AI drafting assistant adopted by 62% of paid teams within 90 days of launch.
• Grew the design system contribution model from 4 to 21 active contributors across 3 squads.

• Redesigned subscription upgrade UX - +27% plan-change conversion (~$9.2M ARR).
• Partnered with research on 40+ merchant interviews that reframed the invoicing roadmap for 2021.
• Introduced a component audit that removed 34% of duplicate UI patterns across billing surfaces.

• Designed the merchant onboarding checklist rolled out to 500k+ stores; boosted D7 activation 12%.
• Prototyped mobile POS flows tested in 6 markets, informing the launch of Shopify POS Go.